Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesI've been living here for three years, and it has been absolutely amazing. I love my condo, it's a great place to live where I feel at home. I absolutely love all the staff- Jessica, Terrye, Ruben and the entire maintenance team . They are very attentive to every request and always find the best solution for any problem. The staff are truly great people and treat you as if you're their very own family Just the other day my checkbook literally fell out of my suit coat pocket into the parking stacker, and within 30 minutes, Terrye had retrieved my checkbook. I love this place and foresee myself staying here for the foreseeable future
response from property -Hi Jermaine,
Thank you so much for your kind words and for being a part of our community for the past three years! We're thrilled to hear how much you love your apartment and feel at home here — that’s exactly the experience we strive to create for every resident.
It means the world to us that you’ve taken the time to recognize our entire team. We all truly care about our residents, and your story about the checkbook is a perfect example of our dedication and attentiveness. I’ll be sure to pass along your appreciation to them!
We look forward to continuing to support you and making sure this remains a place you’re proud to call home.
Thank you,
Jessica Neighbors
Community Manager
|Recommended: YesFive star staff all around — The staff worked diligently to get us in in a tight deadline, As much as working extra hours and going far above and beyond any expectation to ensure that my family had Positive moving experience, we cannot think of enough
Hi Jakob,
Thank you for your review! We are thrilled to hear that you had a positive move in experience and that the team was helpful. If you need anything, please do not hesitate to reach out or stop by the leasing office.
Thank you,
Jessica Neighbors
Community Manager
|Recommended: YesJonathan is a rockstar — Absolutely prompt to each job we requested and fixed the problem in no time Thank you Jonathan
Hi Louis,
Thank you for your review! We are happy to hear that Jonathan was able to help you address your work orders promptly. Please do not hesitate to call the leasing office if you need anything. We are happy to help!
Thank you,
Jessica Neighbors
Community Manager
|Recommended: YesGreat move-in, responsive maintenance, great location — I've been here a short time, but I really like it here so far. Terrye and Jessica were amazing with getting me in the door. The toilet malfunctioned but Jonathan came the same day I requested and fixed it. The ice machine wasn't working and Jonathan to the rescue, again.
Fantastic customer service all around. I love the location. Bicycle Coffee and a mini market with fresh food made daily is really convenient. Close to public transit of all kinds, and easy to bicycle around.
Hi Michael,
Thank you for the amazing review! We're so glad to hear that you're enjoying your time at Modera Jack London Square and everything the neighborhood has to offer. We also appreciate your kind words about our team—it’s always a pleasure to be of help!
If you need anything, please do not hesitate to call our office at 628-600-3650 or email us at [email protected]
Thank you,
Jessica Neighbors
Community Manager
|Recommended: NoLong story short, they are deposit diggers.
I applied here, they make you to pay deposit when you apply,
now they are holding my 600 deposit,
I asked them to return because they are very shady,
they refused, and they canceled my application without my permssion.
How they make money desperate is taking other people's application fee and deposit fee.
What they do is forcing you to pay deposit fee with application.
On tour, Terrie, one of the management team told me I would get 1500 for applying on the day.
She also told me that deposit would be returned if I'm not qualified.
but once you apply and pay, they lock the apartment you applied for on their website, so they can claim for your deposit even before you prove your bank account. They are going to ask you sync your bank account AFTER they lock the apartment which doesn't make sense at all.
Their strategy is leading applicants feel rush, and think deposit could be returned anytime.
|Recommended: NoNeeds improvement — Quality of living has gone down a lot since I’ve moved in. Don’t think I will renew my lease once it is up.
|Recommended: YesVery happy — I love living here very clean great easy location
Hi Holly,
Thank you for your positive review! I am happy to hear that you are loving your new apartment and the community. Please do not hesitate to reach out to the Leasing Office if you need anything.
Thank you,
Jessica Neighbors
Community Manager
|Recommended: YesLived here for 2.5 years. It was a great community The building is very responsive to maintenance and questions. Beautiful amenities and surrounding area. Zach's dedication ensures it remains an exceptional place to live.
Hello Jessica, We are going to miss you. Good luck on your next ventures. Thank you for the kind words. Respectfully, Zachary Green Community Manager 628.600.3650
|Recommended: YesLove living here — Living here feels like living in a hotel.
Zachary and Terry who work at the property are amazing and host fun events.
I highly recommend enjoying the Modera life
Hello, Thank you so much for the kind words. We cherish that you feel like your community is like living in a hotel. We look forward to another lease term with you. Respectfully, Zachary Green 628.600.3650
|Recommended: YesSmart and Ease of Mind Living — Zach was so kind and patient to take my partner and I for a tour as walk-ins and we applied to live in one of the apartments shown that very day. He gave us an informative tour and was very down-to-earth and fun to chat withZ The entire process of applying was easy, efficient, and communication with Zach was reliable. We are very satisfied with our new home and feel safe, at ease, and love the amenities and views. Also a huge plus that this property is pet-friendly and has a rooftop and gym. Lots of appreciation for Zach and Terrye
-Ames
Hello Ames, Thank you so much for the kind words. I really cherish this review. We look forward to seeing you around the community. Respectfully, Zachary Green Community Manager Modera Jack London Square 628.600.3650
|Recommended: YesPretty good so far — No serious complaints. Wish that cleanings of the hallways was more frequent and maintenance isn’t immediate but it’s okay
Hello, Thank you so much for the feedback. I will relay that to our service team. We look forward to seeing you around the community. Respectfully, Zachary Green Community Manager 628.600.3650
|Recommended: YesGreat place to live — Property Manager, Zachary, made the move in to Modera seemingly smooth. Love this place
Hello, Thank you so much for the kind words. We are glad you are loving your new home. We look forward to seeing you around the community. Respectfully, Zachary Green 628.600.3650
|Recommended: YesPretty good — N A
Hello, Thank you so much for the five stars! We appreciate it. Respectfully, Zachary Green 628.600.3650
|Recommended: YesNew resident — Maintenance and staff have been so accommodating and kind, my move-in was effortless
Hello Sherita, Thank you so much for the kind words. We are thrilled you had a great move in. We look forward to the rest of your lease term. Respectfully, Zachary Green 628-600-3650.
|Recommended: YesMoving in Made Easy — Terrye was very helpful in expediting our application process because we had a strict timeline and needed to move in within 5-6 days so that we could be ready for work the following week. Terrye worked diligently and closely with us so that we could make that deadline. We appreciate all of the effort that she has put in so that we could have our place on time. We faced some obstacles in the approval process, but Terrye was very patient and helped us resolve these issues quickly and efficiently. We love our new place and we are so happy everything worked out
Hello, Thank you so much for the kind words. I am grateful Terrye was able to provide excellent service. Respectfully, Zachary Green Modera Jack London Square 628.600.3650